1. Introduction
These Terms and Conditions ("Terms") set out the basis on which Foxglen ("we", "us", "our") provides advisory services to clients and on which you use our website at {{DOMAIN}}.
By submitting an enquiry, entering into an advisory engagement with us, or continuing to use our website, you agree to these Terms. If you do not agree, please discontinue use of our website and do not proceed with an engagement.
These Terms are governed by the laws of Malaysia. Any disputes arising from them shall be subject to the jurisdiction of the Malaysian courts.
2. Our Services
Foxglen provides advisory services in the area of stakeholder engagement — including mapping sessions, approach advisory, and structured practice programmes. The scope and deliverables of each engagement are described in the relevant service description and, where applicable, confirmed in writing before an engagement begins.
Our advisory services are intended to support your organisation's thinking and planning. We do not make decisions on your behalf, and the outcomes of any engagement depend on your organisation's own circumstances, decisions, and actions.
We do not provide legal, financial, regulatory, or medical advice. Where such specialist advice is needed, we will say so and you should seek it independently.
3. Engagement and Fees
Engagements commence once both parties have agreed to proceed and the applicable fee arrangement is confirmed. Fees are as published on our website or as otherwise agreed in writing. All fees are in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless stated otherwise.
Payment terms will be communicated at the start of each engagement. We reserve the right to pause or conclude an engagement if agreed payment terms are not met.
Where sessions are rescheduled by the client, reasonable notice is appreciated. We will do our best to accommodate changes, though this may affect the overall engagement timeline.
4. Deliverables and Intellectual Property
Deliverables produced during an engagement — such as stakeholder maps, engagement notes, templates, and playbooks — are prepared for your organisation's use in the context of the engagement. Upon receipt of full payment, you are free to use these materials within your organisation.
We retain the right to use any methodologies, frameworks, and general approaches developed in the course of our advisory practice. We will not reproduce materials specific to your organisation in the work we do for others, nor disclose any confidential information you share with us.
5. Confidentiality
Both parties agree to keep confidential any information shared in the course of an engagement that is not in the public domain. This obligation continues after the engagement concludes.
We will not disclose information about your organisation's stakeholders, strategies, or internal matters to third parties without your consent, except where required by law.
6. Limitation of Liability
Our advisory services are provided in good faith and with reasonable professional care. However, we cannot accept responsibility for decisions made by your organisation on the basis of our advisory work, nor for outcomes that depend on factors outside our engagement.
To the extent permitted by Malaysian law, our total liability in connection with any engagement is limited to the fees paid for that engagement. We exclude liability for indirect, consequential, or speculative losses.
Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.
7. Website Use
You may use our website for the purpose of learning about our services and contacting us. You must not use the website in a way that is unlawful, harmful, or disruptive.
We make reasonable efforts to keep the content of this website accurate and current, but we do not warrant that it is complete, error-free, or up to date at all times. We may update, change, or remove content at any time without notice.
Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of any external sites.
8. Contact Form
Submitting the contact form on our website constitutes an expression of interest and does not create a binding engagement or contractual relationship. We will acknowledge your enquiry and follow up where appropriate.
By submitting the form, you agree to our Privacy Policy, which describes how we handle the personal data you provide.
9. Changes to These Terms
We may update these Terms from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after an update constitutes acceptance of the revised Terms. For ongoing engagements, we will notify you of any material changes that may affect the engagement.
10. Contact
If you have questions about these Terms, please contact us:
Level 20, Menara Multi-Purpose, Capital Square, Jalan Munshi Abdullah, 50100 Kuala Lumpur, Malaysia.